Our terms are very flexible compared to the industry standard thanks to our partnership with Master Cancel. This allows you, The Renter, to cancel free of charge for any reason apart from Nuclear or Terrorism up to and including 2 days before the arrival date. The conditions below apply to any booking with an arrival date after 1st August 2020. Find out more with our Book with Confidence – Frequently Asked Questions (FAQs).
The Renter must pay a 25% deposit by debit or credit card at the time of booking to the Property Manager.
– The balance of the booking is paid by bank transfer not less than 30 days before the arrival date.
– The maximum trip cost reimbursement is $25,000 USD. Bookings with a trip cost more than $25,000 USD do not qualify for Master Cancel.
– Bookings with trip costs over $25,000 will need to purchase optional travel protection for coverage benefits.
– That the maximum trip length is 7 days. Bookings with a trip length more than 7 days do not qualify for Master Cancel.
The rental balance due and security deposit should be paid so that it is cleared into the bank account of the Property Manager at least 30 days before the start of the agreed period of the rental. If the balance is not received by the due date, The Owner will be entitled to cancel the booking and retain the non-refundable deposit.
Only the number of persons stated in the rental agreement may use the accommodation during the rental.
If you cancel the booking or if the booking is cancelled by The Property Manager due to non-payment, The Property Manager shall be entitled to keep the following percentage of the rental amount paid: 2 days or less before the start of the rental 100% of the booking
Notification of cancellation must be made, in writing, at your earliest convenience to ensure compliance with the entitlements laid down. The Renter is strongly advised to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s belongings, public liability etc since these are not covered by The Property Manager insurance.
The Renter agrees to be a considerate tenant and to take good care of the property and to leave it in a clean and tidy condition at the end of the period of the rental.
The Renter shall be liable for all costs incurred by the Property Manager for repair of any damage or replacement of items missing or irreparable damage to items after the period of the Rental. The Owner will be able to deduct any such costs from the security deposit before return of the balance. The return of the security deposit may be delayed beyond the period outlined in the Rental Agreement if damage or losses occur until the Property Manager is able to ascertain the extent of the cost incurred for replacement or repair.
If the cost of repair of any damage or replacement of items missing or irreparable damage to items after the period of the Rental is greater than the security deposit then the Renter shall be liable for the additional cost within 30 days of receipt of the evidence of repair or replacement.
The Property Manager shall not be liable to The Renter;
For any temporary defect or stoppage in the supply of public services to the property nor in respect of any plant and equipment machinery or appliances in the property or garden.
For any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of The Owner
For any loss, damage or inconvenience caused to or suffered by The Renter if the property be destroyed or substantially damaged before the start of the period of the rental so that the rental cannot take place and in any such event The Owner shall, within seven days of notification of this by the Owners to the The Renter, refund to The Renter all sums previously paid in respect of the period of the rental.
Under no circumstances shall the Owner’s liability to The Renter exceed the amount paid to The Property Manager for the period of the rental.
We use SuperControl to manage our online booking process. We have a written contract with SuperControl to ensure that they will process your data on our behalf in compliance with all applicable Data Protection Laws.
If any guest develops symptons of COVID-19, any other contagious illness or has an serious accident before or during their stay, all guests agree to return home (their primary residence) immediately and to notify the Owner.